shipping policy

processing times

most orders are made to order. please allow 2–5 business days for production before dispatch. during peak periods, production times may extend slightly.

shipping times

shipping estimates will be shown at checkout and vary by destination:

• australia: 3–8 business days

• new zealand: 5–10 business days

• united states: 5–12 business days

• united kingdom & europe: 5–15 business days

• rest of world: 10–20 business days

please note: these are estimates provided by our carriers and are not guaranteed.

international orders

international shipments may incur customs duties, taxes or import fees. these charges are determined by your local customs authority and are the responsibility of the customer.

tracking

once your order has shipped, you will receive a tracking number by email. tracking updates may take up to 24–48 hours to appear.

split shipments

if you order multiple items, they may ship separately depending on the product type and fulfilment location. you will receive tracking for each shipment.

shipping issues

if your order appears delayed, lost or arrives damaged, please contact us at [your support email] within 14 days of delivery or the expected delivery date. we’ll work with our fulfilment partners to resolve it as quickly as possible.

address accuracy

please double-check your shipping address at checkout. we cannot refund or replace orders shipped to an incorrect address provided by the customer.